2016-03-24 Understand your customer experience: A customer journey mapping workshop.

By: Sara Fortier

Optimize your customer experience

Want to get inside your customer’s head and transform how they experience your organization? Sign up for this two hour workshop to help you understand your customers’ experience at each touchpoint. Customer Journey Mapping is a human-centered, insight driven tool that allows businesses to uncover major pain points, make a plan for how to improve and identify new product and/or service opportunities. Learn the power of visually representing this journey for stakeholder buy-in and transforming your customer experience.


WHERE: Rhapsody Strategies (between Zak’s & Luxe) – 18 Byward Market Square. 3rd Floor. Ottawa, Ontario CA – View Map

TICKETS: CA$135 – CA$175

MORE INFO/GET TICKETS: https://www.eventbrite.com/e/understand-your-customer-experience-a-customer-journey-mapping-workshop-tickets-21073156378

2014-01-22 Microsoft and CapCHI Presents: Intro to Developing Apps for Windows 8

Microsoft and CapCHI Presents: Intro to Developing Apps for Windows 8

Join us for an intimate event focused on developing for the Windows 8 platform, co-hosted by Microsoft.

Date: Wednesday January 22nd, 2014 (Note the day and location!)
Time: doors open at 6:00 pm; workshop begins promptly at 6:30 pm
PlacePressed, located at 750 Gladstone Ave, Ottawa, ON, Canada (www.pressed-ottawa.com)

Microsoft and CapCHI  are inviting developers to come out for an intimate event focused around developing for the Windows 8 platform. Microsoft will be guiding attendees through the process of setting up the development environment and getting ready to build an app that will take advantage of all that Windows 8 has to offer (phone, tablet and PC). The aim of the event is to have attendees leave with a fully set up dev environment, and a plan in place to hit the Windows 8 Marketplace across several device types.

Microsoft will be providing resources ahead of time, in order to get developers ready with downloads so they can be guided through the setup process once at the venue. We will then help developers set up environments and get their projects started with tools and resources to make sure you can take full advantage of what Windows 8 has to offer.

CapCHI members have a strong background in UX and are encouraged to attend the event to hear about the design elements that are unique to Windows 8. You’ll hear about Tiles and some design guidelines that Microsoft is pushing to make Windows 8 apps stand out in the mobile industry.


In this session you’ll learn about getting started with Visual Studio and picking the right SKU for the task. From there, we’ll jump into a high level overview of developing for Windows 8 and Windows Phone, covering topics like design, programming languages and portable class libraries or PCLs to share code between Windows Phone and Windows 8. We’ll also take a brief look at the various platforms to make multi-platform development easier and finally programs and training from Microsoft to help you get started.

What to Bring:

Update: A laptop/computer/Windows 8 is not required for participating in the event as it will focus on a ‘what you need to get started’ overview with follow up resources.

A list of resources will be provided for what people should download before coming to the event in order set up the development environment, if you wish to bring a computer and follow along. Attendees will be walked through the setup process, but attendees should have everything downloaded before showing up, so they can dive right into the setup process upon arrival.

Wifi and ample outlets will be available for the event.

When and Where:

This event will take place on Wednesday, January 22nd, 6:00 pm (doors open; workshop begins promptly at 6:30 pm) at the Pressed, located at 750 Gladstone Ave, Ottawa, ON, Canada (www.pressed-ottawa.com).


A $15 pre-registration fee is required via Eventbrite, and only 40 spots are available. Food will be provided; drinks will be extra!

[field name=jan22msft]

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.


2013-06-21 Workshop: Designing Tapworthy Mobile Apps and Websites

Designing Tapworthy Mobile Apps and Websites

CapCHI is proud to present a full-day workshop, featuring Josh Clark!

The event is now SOLD OUT! A waiting list is available (see Registration below for details).

Date: Friday June 21st, 2013
Time: doors open at 8:30 am; workshop begins at 9:00 am
Place: Radisson Hotel Ottawa Parliament Hill (MacDonald room), 402 Queen Street, Ottawa, Ontario KIR 5A7, Canada, LAT: 45.417796 LONG: -75.7067.

Josh Clark
Josh Clark

Workshop Description

From first concept to polished pixel, learn to create mobile apps and websites that delight. The workshop explores the practical principles of mobile and touchscreen design, teaching you to “think mobile” by planning and creating app interfaces in tune with the psychology and ergonomics of an audience on the go. Through a day of hands-on exercises, you’ll learn to conceive and refine an app’s interface and user experience in tune with the needs of a mobile audience… and their fingers and thumbs.

Who it’s for: This workshop isn’t (only) for geeks. The workshop’s interdisciplinary approach is appropriate for everyone involved in the mobile design process: designers, programmers, managers, marketers, clients. The workshop takes a hands-on approach to intermediate and advanced design concepts but requires no specific technical know-how. Experienced designers and newcomers alike will uncover the shifts in mindset and technique required to craft a great mobile app.

What you’ll learn: The workshop will equip you to ask the right questions (and find the right answers) to make aesthetic, technical, and usability decisions that will make your apps a pleasure to use. You’ll learn:

  • The expectations of a mobile audience
  • The ergonomic demands of designing for touch
  • How to cope with the reduced real estate left in the wake of giant touch targets
  • Unique considerations for designing for tablets
  • Emerging gesture conventions and design patterns for both apps and web
  • How to make gestures discoverable by educating users with contextual cues
  • Designing for sensors, the superpowers of mobile devices


  • 8:30 – 9:00: Registration
  • 9:00 – 10:30: The mobile landscape
  • 10:30 – 10:45: Break
  • 10:45 – 12:30: Designing for touch
  • 12:30 – 1:30: Lunch
  • 1:30 – 3:00: Gestures and touch-specific UI innovations
  • 3:00 – 3:15 Break
  • 3:15 – 5:00: Beyond the screen: designing for mobile sensors
  • 5:00 – 5:30: Wrap-up!

As you can see, the day is divided into four content chapters, and each will include exercises to explore and discuss the concepts for each section.

About Josh Clark

Josh Clark is a designer specializing in mobile design, strategy, and user experience. He’s author of “Tapworthy: Designing Great iPhone Apps” (O’Reilly, 2010) and “Best iPhone Apps” (O’Reilly, 2009). Josh’s agency Global Moxie offers design services, strategic consulting, and training to help creative organizations build tapworthy mobile apps and responsive websites. His clients include AOL, Time Inc, eBay, and many others.

Before the internet swallowed him up, Josh was a management consultant at Monitor Group in Cambridge, Mass, and before that, a producer of national PBS programs at Boston’s WGBH. He shared his three words of Russian with Mikhail Gorbachev, strolled the ranch with Nancy Reagan, hobnobbed with Rockefellers, and wrote trivia questions for a primetime game show. In 1996, he created the uberpopular “Couch-to-5K” (C25K) running program, which has helped millions of skeptical would-be exercisers take up jogging. (His motto is the same for fitness as it is for software user experience: no pain, no pain.)


The event is now SOLD OUT! A waiting list is available: press the button and follow the instructions provided! Any students on the waiting list will also have to pay full price if a full price ticket becomes available, or  choose to be passed over on the chance that a student priced ticket becomes available; a student priced ticket will not be awarded to any student who have already paid for a full price ticket, should a student priced ticket become available.

All attendees will receive a free electronic copy of Tapworthy. Lunch, plus morning and afternoon snacks will also be provided!

  • Regular Ticket: $375.00 (Early Bird); $475.00 (after June 7th or until tickets are sold out)
  • Student Ticket: $110.00 (Early Bird); $160.00 (after June 7th or until tickets are sold out). Students must present an active Student ID in their name when signing in at event to qualify!

[field name=iframe]

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.

2010-11-03 Task Management: a New Model of Management for Websites

Task Management: a New Model of Management for Websites

Gerry McGovern
World-renowned Web Content and Usability Expert

2010 Masterclass Series by Gerry McGovern
Date: Wednesday November 3rd, 2010
Location: Canada Science and Technology Museum

Gerry’s Masterclasses sold out in Ottawa on the previous two occasions. This year’s Masterclass is totally revised, with brand new content from Gerry’s latest book The Stranger’s Long Neck: How to Deliver What Your Customers Really Want Online.

Session Overview
Self-service is the most cost-effective way to allow customers and employees to complete top tasks—but only if it works. If you manage or design a website or intranet, knowing the needs of your customers (or employees) is essential for success. But every customer is a stranger to you – you don’t know them and you can’t see them – so how can you understand what they need?

This Masterclass will give you the techniques for identifying and professionally managing these tasks. It will help you to understand and empathize with your website visitors and to deliver what they want. Packed with practical information and essential advice on web site management, including case studies from Microsoft, Cisco, the US Internal Revenue Services and many others, the Masterclass will help you to maximize your organization’s performance online.

What you will learn:

  • cutting edge techniques for identifying and managing your customers top tasks. These techniques have been used by organizations such as Microsoft, Cisco, Tetra Pak, Schlumberger, Wells Fargo, HSBC, Rolls-Royce, US Internal Revenue Service, DEFRA, UK Ministry of Justice, etc.;
  • how to manage the competing demands of different organizational stakeholders and their views on what the website should look and feel like; and
  • how to persuade senior managers that your website is a core business asset, and that it needs the same level of commitment and investment as any other major asset.

See some 1-minute video clips of Gerry McGovern.

Who is this Masterclass for?
This Masterclass is for those who want to achieve maximum return on investment in their website. Specifically, this Masterclass will be most useful for:

  • Marketing, Communications and IM/IT professionals;
  • People who are involved in designing, creating, editing and publishing content on the Web;
  • Technical professionals who want to better understand the content/customer side of Web strategy;
  • Managers responsible for commercial or government websites and intranets; and

All attendees will get a free copy of Gerry McGovern’s latest book, “The Stranger’s Long Neck: How to Deliver What Your Customers Really Want Online”.

For the complete agenda please click here.

This series is brought to you by

Neo-Insight logo

OCRI logo

Ottawa – Wednesday November 3, 2010

Register OnlineRegister by FaxAdd to OutlookBecome a Member

8:30 a.m. – 9:00 a.m. – Registration and Continental Breakfast
9:00 a.m. – 4:30 p.m. – Masterclass (includes lunch)

Location Canada Science and Technology Museum, Auditorium, 1867 St Laurent Blvd.


Early Registration (received by OCRI no later than 5:00 p.m. EST on Friday October 15, 2010)
$480.00 – OCRI Members and Promotional Partners (plus 13% HST)
$560.00 – Non-Member (plus 13% HST)

Late/Onsite Registration
$560.00 – OCRI Members (plus 13% HST)
$660.00 – Non Member (plus 13% HST)

2009-06-25 ToRCHI and Toronto IxDA Advanced Workshop


Advanced workshop presented by ToRCHI and Toronto IxDA

Workshop leaders: Carol Righi and Janice James

Workshop topic: Deep dive on selected topics in IA and UX

DATE:             Thursday, June 25th, 2009
DURATION:      9:00 AM – 12:30 PM Networking lunch will follow.
LOCATION:      Downtown Toronto, venue TBA
COST:             $100 for people also registered for the 1-day course.
$250 for people registering for the advanced workshop only.

For more information, visit… http://www.torchi.org/

2009-06-24 TorCHI and Toronto IxDA Course


One-day course presented by ToRCHI and Toronto IxDA

Carol Righi and Janice James present two of their most popular courses on user experience (UX)design and information architecture (IA) for web sites and applications.

DATE:     Wednesday, June 24
TIME:     9:00 AM – 5:00 PM with registration starting at 8:30 AM
LOCATION: Downtown Toronto > Ryerson University > International Living Learning Centre, 133 Mutual Street, east of Yonge, north of Dundas, www.ryerson.ca/maps/?building=ilc
COST:     BEFORE May 15th…..    $300
AFTER May 15th…….    $400
STUDENTS……………..    $100

For more information, visit… http://www.torchi.org/