User Experience Manager/Director (Ottawa)

Position: User Experience Manager/Director

Location: Ottawa

The UX Manager/Director is the senior user experience advocate that guides the creation of intentional experiences through conducting user experience strategy, research, testing and design for both Akendi internal and external clients. You strategize and problem solve to ensure that the work that is delivered to clients will meet project objectives, follows the Akendi process and inspires them with perfectly executed user experience insights and solutions.

You guide a team of Akendians with skills and experience related to user experience research and design and other related industry fields and manages their projects to produce final outcomes that reflect positively on Akendi and our clients. You are an ambassador for the Akendi brand and a key stakeholder in user centred UX research and design related decision-making, ensuring state of the art approaches, methods and assures the quality of Akendi user centred research, testing, information and interaction design. You participate in the execution of UX research and UX design projects for websites, software interfaces, mobile interfaces, hardware interfaces is a plus, from kick-off to completion.

You possess a deep understanding of user research techniques, information design and interaction design principles and approaches with core strengths in information plus interaction design and user research. You work with a deep understanding of user-centered research and how to apply it successfully to final user experiences.

You ensure that projects meet the requirements of the client and are completed on time and within budget while respecting client business goals as well as being responsible for maintaining day-to-day client relationships. You oversee the execution of projects from external vendors such as recruiters, freelancers, front end coders and coordinates estimates, scheduling, production and delivery of final deliverables of these vendors. You participate in delivering Akendi’s training courses related to UX, as well as in making recommendations for changes or updates to the training curriculum and program.

Key Responsibilities

  • Contribute to development of “best in class” UX research and design services
  • Manage user experience team, project planning and work flow
  • Manage day-to-day responsibility to user experience team and outside vendors as required
  • Plan and estimate effort for projects
  • Contribute to blog writing
  • Deal with conflict management and resolution
  • Personal appraisals, year plan creation, coaching and support team members in growing their career
  • Responsible for the proper application of UCD principles, Akendi’s Experience Thinking process
  • Be fully knowledgeable in user centered design and how the Akendi experience thinking process fits with UCD
  • Provide quality assurance of research and design deliverables
  • Contribute to the development of the user experience team’s culture and quality standards
  • Elevate the level of the work coming out of the user experience team
  • Educate project teams from other disciplines on the user centered design process and its value
  • Communicate the user centred approach, process, value and experience thinking to clients
  • Be an Akendi user experience ambassador
  • Take a supporting role in Akendi’s UX training program, creating curriculum, course materials
  • Manage partner relationships
  • Limited project travel as required (5-10%)
  • Manage multiple deadlines and conflicting priorities
  • Deliver UX training courses and make recommendations for curriculum updates

Experience

6+ years of working in the UX field. Advanced degree in UX related disciplines:

  • Cognitive science
  • Computer science
  • Human Computer Interaction
  • Human Factors
  • Psychology

Please send your resume to humanresources [at] akendi.com

Thank you to all applicants, but only those selected for an interview will be contacted.

About Akendi

Akendi is a user experience & service design firm, leveraging equal parts user experience expertise and creative design excellence. We provide insights and analyses about user behaviour, combine this knowledge with inspired creative design, and scientifically architect the user’s experience to meet an organisation’s goals. The result is informed product and service experiences that enable organisations to increase their outreach, engage users, and improve customer experiences.

www.akendi.com

2014-06-17 Science and Art In Design Research – A Shopify Perspective

Join us for Science and Art In Design Research – A Shopify Perspective, presented by Dylan Blanchard and Alëna Iouguina at the Fox & Feather Pub and Grill!

Date: Tuesday June 17th, 2014
Time: doors open at 6:00 pm; talk begins at 6:30 pm
Place: The upstairs room at the Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

Abstract:
Good design is a highly complex synthesis of intersecting domains of the beautiful – the art of quality and the true – the science of quantifiable. How do we take these domains into consideration when creating something that is beautiful, functional, and above all useful? Come hear how two design researchers at Shopify, Dylan Blanchard and Alëna Iouguina, approach this problem and hear some case studies that highlight the difficulties in carefully balancing the domains of art and science.

Bios:

After helping to build out Shopify’s support team of gurus, there’s few who’ve listened and talked to more Shopify merchants. Now Dylan Blanchard listens more than he talks as UX Researcher at Shopify.

Alëna Iouguina is a practitioner and facilitator of biologically informed design. UX Researcher at Shopify and co-founder of Ecotonos Design + Manufacturing.

When and Where:

This event will take place on Tuesday, June 17th, 6:00 pm in the upstairs room at the Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

Note: There is no cost for attending this event and prior registration is not required.

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.

2012-03-20 Bio-inspired robot sensors and HCIs

Bio-inspired robot sensors and HCIs

Presented by Emil M. Petriu, University of Ottawa

Date: Tuesday March 20th, 2012
Time: doors open at 6:00 pm; talk begins at 6:30 pm
Place: TheCodeFactory, 246 Queen St., Ottawa, ON, Canada

Abstract:
For a long time, engineers have built upon mathematics and natural science principles from mechanics, electricity, and chemistry in order to develop an ever growing variety of more efficient and smarter industrial artefacts and machines, including computers. The time has now arrived to add biology and more specifically, human anatomy, physiology and psychology to the scientific sources of knowledge for engineers to develop a new, bio-inspired, generation of intelligent machines. Advocating this emergent trend, this presentation will discuss a number of relevant issues such as human-robot interaction for symbiotic partnership, bio-inspired neural networks, techniques that enhance human natural capabilities, as well as moral, ethical, theological, legal, and social challenges in a soon to come cyborg-society world.

Bio:

Emil M. Petriu is a Professor and University Research Chair in the School of Electrical Engineering and Computer Science at the University of Ottawa. His research interests include: soft computing, intelligent sensor systems, robot sensors and perception, and human-computer symbiosis http://www.eecs.uottawa.ca/~petriu/.

When and Where:

This event will take place on Tuesday, March 20th, 6:00 pm at TheCodeFactory, located at 246 Queen Street, between Bank and Kent, (on the second floor) above the Green Papaya Restaurant. The doors open at 6:00 pm for networking and the talk begins at 6:30 pm.

Note: There is no cost for attending this event and prior registration is not required. Light snacks and refreshments will be served. An informal social gathering will follow at a nearby pub.

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.

2012-01-17 Think with your hands! Using Lego to capture user requirements

Think with your hands! Using Lego to capture user requirements

Presented by Ellen Grove,
Agile coaching & training,
Organizational transformation,
www.profluence.ca,
masteringtheobvious.wordpress.com (blog)

 

Date: Tuesday January 17, 2012
Time: doors open at 6:00 pm; talk begins at 6:30 pm
Place: TheCodeFactory, 246 Queen St., Ottawa, ON, Canada

Abstract:
Let your hands be the search engine for your brain! LEGO® Serious Play® is a powerful thinking, communicating and problem solving technique that can help you and your team do serious work through structured play activities using a popular and playful 3D modeling toy. Through a facilitated process of building models that, storytelling and reflection, every person at the table is engaged and actively participating in the discussion, whether the topic is individual aspirations, team relationships, developing a new product or solving a wicked organizational problem. Everyone builds and everyone tells their story – all participants have equal opportunity to put their own points of view on the table, unlocking new perspectives and exposing the answers that are already in the room.  LEGO Serious Play has been used successfully for team-building and problem solving in a variety of organizations, from NASA to RBC to academic settings and public utilities.

This presentation will provide a hands-on introduction to LEGO Serious Play, so that you can experience firsthand how using LEGO to do real work unleashes creativity and enables meaningful conversations in a very short time. We will explore how to use this playful technique to collaboratively elicit information about user requirements and strategic design issues using the open source User Requirements with Lego methodology developed by a team at the University of Lugano, Switzerland.

About the Facilitator:

Ellen Grove is an Agile coach who helps teams do better work through coaching them to create the circumstances in which they can work most productively and effectively. Her Agile coaching practice is founded in over 10 years experience leading software testing, development and implementation teams in global enterprises, a passion for exploratory software testing and user-centered design, and a background in community organization. She uses team-building and facilitation approaches to support the transition to collaborative Agile work practices at the team, managerial and corporate levels, and has conquered the challenges of extending Scrum roll-outs to off-shore development partners and multi-site project teams.   Ellen is a StrategicPlay certified facilitator in Lego Serious Play methods.

When and Where:

This event will take place on Tuesday, January 17th, 6:00 pm at TheCodeFactory, located at 246 Queen Street, between Bank and Kent, (on the second floor) above the Green Papaya Restaurant. The doors open at 6:00 pm for networking and the talk begins at 6:30 pm.

Note: There is no cost for attending this event and prior registration is not required. Light snacks and refreshments will be served. An informal social gathering will follow at a nearby pub.

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.