A full-day comprehensive, powerful, and memorable event that explores WCAG 2.0: Web, Office, InDesign, and PDF. Walk away with immediately-applicable tips and techniques to make your sites and documents accessible.
Self-service is the most cost-effective way to allow customers and employees to complete top tasks—but only if it works. If you manage or design a website or intranet, knowing the needs of your customers (or employees) is essential for success. But every customer is a stranger to you – you don’t know them and you can’t see them – so how can you understand what they need?
This Masterclass will give you the techniques for identifying and professionally managing these tasks. It will help you to understand and empathize with your website visitors and to deliver what they want. Packed with practical information and essential advice on web site management, including case studies from Microsoft, Cisco, the US Internal Revenue Services and many others, the Masterclass will help you to maximize your organization’s performance online.
What you will learn:
cutting edge techniques for identifying and managing your customers top tasks. These techniques have been used by organizations such as Microsoft, Cisco, Tetra Pak, Schlumberger, Wells Fargo, HSBC, Rolls-Royce, US Internal Revenue Service, DEFRA, UK Ministry of Justice, etc.;
how to manage the competing demands of different organizational stakeholders and their views on what the website should look and feel like; and
how to persuade senior managers that your website is a core business asset, and that it needs the same level of commitment and investment as any other major asset.
Advanced workshop presented by ToRCHI and Toronto IxDA
Workshop leaders: Carol Righi and Janice James
Workshop topic: Deep dive on selected topics in IA and UX
DATE: Thursday, June 25th, 2009 DURATION: 9:00 AM – 12:30 PM Networking lunch will follow. LOCATION: Downtown Toronto, venue TBA COST: $100 for people also registered for the 1-day course.
$250 for people registering for the advanced workshop only.
One-day course presented by ToRCHI and Toronto IxDA
Carol Righi and Janice James present two of their most popular courses on user experience (UX)design and information architecture (IA) for web sites and applications.
DATE: Wednesday, June 24 TIME: 9:00 AM – 5:00 PM with registration starting at 8:30 AM LOCATION: Downtown Toronto > Ryerson University > International Living Learning Centre, 133 Mutual Street, east of Yonge, north of Dundas, www.ryerson.ca/maps/?building=ilc COST: BEFORE May 15th….. $300
AFTER May 15th……. $400