2016-03-24 Understand your customer experience: A customer journey mapping workshop.

By: Sara Fortier

Optimize your customer experience

Want to get inside your customer’s head and transform how they experience your organization? Sign up for this two hour workshop to help you understand your customers’ experience at each touchpoint. Customer Journey Mapping is a human-centered, insight driven tool that allows businesses to uncover major pain points, make a plan for how to improve and identify new product and/or service opportunities. Learn the power of visually representing this journey for stakeholder buy-in and transforming your customer experience.


WHERE: Rhapsody Strategies (between Zak’s & Luxe) – 18 Byward Market Square. 3rd Floor. Ottawa, Ontario CA – View Map

TICKETS: CA$135 – CA$175

MORE INFO/GET TICKETS: https://www.eventbrite.com/e/understand-your-customer-experience-a-customer-journey-mapping-workshop-tickets-21073156378