2010-06-16 OSQA Talk: Quick and Agile User Feedback Methods

Quick and Agile User Feedback Methods


DATE: Wednesday, June 16th, 2010

TIME: 6:30PM Networking; 7PM-9PM Presentation

PLACE: Carleton University, University Centre, Room 279
University Centre, is next to Parking Lot 2, and contains the bookstore, etc.
Room 376 is on the third floor.
Please refer to map: http://osqa.org/map.asp

COST: $10.00, free for members

TO REGISTER: send an e-mail to suggestions@osqa.org with a subject REGISTER FOR MAY (please let us know if you have food allergies/restrictions)


SPEAKER: Lorraine Chapman, Macadamian


Using conventional usability testing or other user feedback methods aren’t always possible in tight budgets or timelines, but most people recognize that waiting too late in the design and development cycle to get user feedback can be even more costly or risky.

Learn some basic techniques for effective user feedback that doesn’t set project timelines back weeks or months, yet reduces the risk of finding out too late the business and user value of your product is undermined by usability issues when it is finally released or quality tested.


Lorraine Chapman is a management and usability research professional responsible for managing the User Experience team and providing strategic business direction to Macadamian clients on key customer and business issues, related to user-centered design and product usability.

In addition to her role as Director of Research, Ms. Chapman has provided a broad range of clients (within the Healthcare, Telecommunications, Government, and Finance sectors) with strategic direction on business, product and customer issues. This experience includes product opportunity analysis, quantitative and qualitative research and usability analysis of websites, services (eCommerce and eBusiness), applications, software, hardware and documentation. She has successfully coordinated and led interviews, field studies and usability tests with users of products in North America and Europe.

Lorraine is also an occasional guest lecturer at Carleton University, and local Usability organizations, such as CapCHI. She has co-chaired the World Usability Day events held in Ottawa (in November 2008 and 2009) and was a member of the organizing committee in past years. In addition, she has extensive experience teaching Macadamian’s certification program courses.

MORE ABOUT OSQA: http://osqa.org/

Leave a Reply

Your email address will not be published. Required fields are marked *