Senior User Experience Researcher – SolarWinds

Organization: SolarWinds

Location: Ottawa, Ontario


Do you want to work for a company where you don’t have to spend time defending the value of user research because it’s already a part of the process? Do you thrive in ever-changing environments and prefer to work on multiple, complex projects at once? Are you interested in working with a team of extremely talented UX designers and researchers as your peers?

If so, SolarWinds might be the right place for you. At SolarWinds we’re focused on making easy-to-use software for IT professionals. We’re looking for a Senior UX Researcher to join our team to conduct user research that informs product decisions and helps us create the best experiences for our users.


  • Work with designers, product managers and other stakeholders to understand and develop research goals.
  • Create testing/interview scripts and coordinate recruiting and session scheduling.
  • Lead remote user feature walkthroughs, usability sessions and “Show me how you use it” interviews.
  • Conduct online surveys and card sorts using tools like SurveyGizmo, OptimalSort and TreeJack.
  • Synthesize data and quickly share findings and insights with teams in order to inform product design and development decisions.
  • Help to continuously prioritize and recommend research opportunities to the team in a fast-paced, rapidly changing environment.
  • Participate in business and UI reviews with multi-disciplinary product teams.
  • Advocate the voice of the customer and be a bridge between the end users and the rest of the company.
  • Conduct recruiting activities to help grow the pool of users the UX research team talks to.
  • Share research knowledge and mentor junior researchers/designers.


  • Minimum BA/BS or MS degree in Cognitive Psychology, HCI/d, Human Centered Computer, Information Science, or related field.
  • 5+ years of experience conducting user research for software products, web applications and/or complex websites.
  • Track record of using multiple user research methods (usability testing, interviews, surveys, focus groups, contextual inquiry) and knowledge of when best to use them.
  • Excellent verbal and written communication skills (we’ll ask for examples of how you’ve presented and shared actionable insights in the past).
  • Strategic thinking around user needs and how they impact the business.
  • Collaborative nature; ability to work with remote teams comprised of members in different locations across the globe and in different organizations in the company.
  • Proactivity and ability to take initiative to ensure necessary research is conducted and followed through on.
  • Ability to recommend design changes to fix usability issues.
  • Ability to prioritize when juggling multiple projects.


  • Wireframing and prototyping experience (Sketch, Axure, InVision, Photoshop or Illustrator).
  • Familiarity with quantitative research and statistics.
  • Background working with IT management software and users.
  • Understanding of Lean, Agile, Scrum or similar product development approaches.
  • Experience working in enterprise software space

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