Date: April 4th 2008

CapCHI is pleased to recommend these upcoming workshops hosted by Neo Insight.

Gerry McGovern is returning to Ottawa - spread the word!

Due to the overwhelmingly positive response from session attendees in November 2007, we are pleased to announce that Gerry McGovern is returning to Ottawa in May 2008!

As well as offering an encore presentation of his Masterclass, Gerry listened to feedback from attendees, and is offering a special half-day Executive Session, plus opportunities to work more closely with Gerry and Neo Insight to refine and apply his techniques to your specific needs.

The response to Gerry's powerful, communicative and entertaining style in the November 2007 Ottawa Masterclass was overwhelmingly positive. Typical feedback included: "Gerry is an excellent, knowledgeable and entertaining speaker who captivates your attention throughout the session" and "Mr. McGovern offers some outstanding insights, research results, and advice."

Don't miss this opportunity to experience Gerry and hear his insights. Please also forward this to others who would appreciate it - maybe a senior manager or two!

The events will be invaluable for web designers and developers, content authors, Information Architects, marketing and communications specialists and for those who manage these people, web strategy, and customer experience. The Executive session is particularly customized for Senior Managers and strategists.

*** May 5-6: Gerry McGovern Masterclass: Creating Customer-Centric Websites

The future of Web management is task management—and this Masterclass will give you the road map to achieve it. Gerry McGovern will show you why the key to success for your website is a relentless focus on the tasks of your customers—and how to keep that focus. See more details at: http://www.neoinsight.com/workshops/mcgovern-overview.html

*** May 7 (morning): Special half-day Executive session

This half-day event is tailored specifically for those senior managers and executives who have to translate strategic plans and visions into coordinated actions by other people. More details at: http://www.neoinsight.com/workshops/exec-overview.html

*** May 8-9: Work with Gerry McGovern to apply his Customer Carewords techniques

In the two days following the Masterclasses, Gerry will be available for a very limited number of private team sessions intended to kick-off a Customer Carewords project within your organization. Call us at 613 271-3001 or email info@neoinsight.com to discuss your specific objectives and challenges! Visit the Customer Carewords website for full details of the process and pricing: http://customercarewords.com/