2016-03-24 Understand your customer experience: A customer journey mapping workshop.

By: Sara Fortier

Optimize your customer experience

Want to get inside your customer’s head and transform how they experience your organization? Sign up for this two hour workshop to help you understand your customers’ experience at each touchpoint. Customer Journey Mapping is a human-centered, insight driven tool that allows businesses to uncover major pain points, make a plan for how to improve and identify new product and/or service opportunities. Learn the power of visually representing this journey for stakeholder buy-in and transforming your customer experience.

WHEN: 

WHERE: Rhapsody Strategies (between Zak’s & Luxe) – 18 Byward Market Square. 3rd Floor. Ottawa, Ontario CA – View Map

TICKETS: CA$135 – CA$175

MORE INFO/GET TICKETS: https://www.eventbrite.com/e/understand-your-customer-experience-a-customer-journey-mapping-workshop-tickets-21073156378

2016-03-15 Interaction Styles for Flexible Displays

Salvador Dali may have given the world “soft” watches in his famous work, “The Persistence of Memory” in 1931, but true flexible displays are on the way to a store near you. Companies such as Samsung and LG have been showing off their prototypes, but have you thought about how we will interact with flexible displays? What new interaction possibilities could they offer? On Tuesday, March 15th, Dr. Audrey Girouard of Carleton University’s Creative Interactions Lab will present some of the many interaction possibilities with flexible displays.

Join us in the 1st Floor “Dining Room” at The Fox & Feather Pub and Grill at 6:00pm for networking and complimentary appetizers, with the presentation starting at 6:30pm. Our partners at The Fox & Feather will provide attendees with a 10-percent discount on food and non-alcoholic drinks. We invite you to stick around for some high quality post-event networking.

Date: Tuesday March 15th, 2016.
Time: doors open at 6:00 pm; presentations begins at 6:30 pm.
Place: 1st Floor “Dining Room” (right hand side of main entrance) at The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

Registration (Free!): We request that you pre-register via Eventbrite, but it is not required to attend… https://www.eventbrite.com/e/capchi-event-interaction-styles-for-flexible-displays-tickets-22432256483

Presentation Synopsis:

A new generation of displays – flexible displays -will make their way in our homes within a few years, so it is worthwhile to think about how their flexibility and deformability can be exploited to offer new interaction techniques to users. Bending the display to page forward shows particular promise for an e-book reader. In this talk, Dr. Girouard will present innovative research on deformable user interactions and bend gestures, and present various applications of such deformable UIs such as a flexible smartphone, bend passwords and bend as game input.

Speaker bio:

Audrey Girouard is an assistant professor in the School of Information Technology at Carleton University, and leads the Creative Interactions Lab. As a human computer interaction researcher, she specializes in next generation interactions: her work pioneers novel interaction techniques with emerging user interfaces through software and hardware design, development and evaluation. Her research focuses on deformable user interactions, flexible displays, and bend gesture inputs.

When and Where:

This event will take place on Tuesday, March 15th, 6:00 pm in the 1st Floor “Dining Room” at the The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.

2016-02-24 UXers are from Mars, BAs are from Venus

POSTPONED DUE TO SNOW STORM!

January event kicked 2016 off in style when four great Ottawa startups told us about their respective technologies and professional journeys at our ever popular Startup Showcase. For February, we’re going to focus on an aspect of the business side of design. Cornelius Rachieru, well known as the founder and co-chair of CanUX, will present “UXers are from Mars, BAs are from Venus“, first presented at Interaction South America 2015.

We’re moving back upstairs to our usual spot on the newly renovated 3rd floor at The Fox & Feather Pub and Grill this month, so there won’t be any issues with space this time around. Doors open at 6:00pm for networking and the event starts at 6:30pm. There will be free appetizers and our partners at The Fox & Feather will provide attendees with a 10-percent discount on food and non-alcoholic drinks. We invite you to stick around for some high quality post-event networking.

Date: Wednesday February 24th, 2016 (New date/time)
Time: doors open at 6:00 pm; presentations begins at 6:30 pm
Place: The upstairs room on 3rd floor at The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

Registration (Free!): We request that you pre-register via Eventbrite, but it is not required to attend… https://www.eventbrite.com/e/capchi-event-uxers-are-from-mars-bas-are-from-venus-tickets-21015274251

Presentation Synopsis:

“UXers are from Mars, BAs are from Venus”

Looking back at my 15+ year career in user experience, I found that the relationship between UX professionals and business analysts (BAs) is a great indicator of whether a project will be successful or not. This presentation will look at the mutual perception between BA and UX teams, the historical source of their differences, the best ways to start tackling projects together, and why UXers should not (usually) loose arguments over design decisions with BAs (this may have something to do with Jedi mind tricks).

Speaker bio:

Cornelius Rachieru is Managing Director and UX Lead at Ampli2de Inc. and is co-chairing CanUX, Canada’s largest annual UX event.

Over the past 15 years, he specialized in managing large enterprise scale transformational UX projects (while leading the UX practices at Deloitte Canada and Shaw Communications) as well as providing guidance to senior management / board of directors with respect to overall UX strategy and implementation.

When and Where:

This event will take place on Wednesday, February 24th, 6:00 pm in the newly renovated upstairs room on the 3rd floor at the The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.

2016-01-19 Startup Showcase

Ever wonder what is going on at the leading edge of technology and user experience research and design in Ottawa? Well here’s your chance to see some exciting new companies show off their wares at CapCHI’s Startup Showcase!

Date: Tuesday January 19th, 2016
Time: doors open at 6:00 pm; presentations begins at 6:30 pm
Place1st Floor “Dining Room” (right hand side of main entrance) at The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

Registration (Free!): We request that you pre-register via Eventbrite, but it is not required to attend… https://www.eventbrite.com/e/capchi-event-startup-showcase-tickets-20430936481

Join us on Tuesday, January 19th at The Fox & Feather Pub and Grill, where some local startups will present their products and business concepts to a distinguished panel of UX specialists and entrepreneurs. The aim of the event is to get these companies exposed and to provide them with valuable feedback that can help them tweak a product, improve the product roadmap, or simply get some words of encouragement that they’re doing an awesome job.

Come for the product demos and stay for the awesome networking, food, and drinks. Doors open at 6:00pm for networking and the event starts at 6:30pm. There will be free appetizers and our partners at The Fox & Feather will provide attendees with a 10 percent discount on food and non-alcoholic drinks. We invite you to stick around for post-event networking and some potential hands-on technology demos!

Meet our Startups

GymTrack allows gym members to automatically track all of their workouts, receive auditory feedback, and get personalized training feedback. No more pen and paper. No more manual entry.

Jarred Szabadi, Director of Software Engineering will be representing GymTrack. Jarred has a background in computer systems engineering and specializes in IoT and human computer interaction. His focus is on building the user experience into the GymTrack system.

http://www.home.gymtrack.co/

PageCloud is the world’s most advanced Web editor, a pro tool that runs in the cloud and integrates seamlessly with your desktop. Start from a blank page, your design files, or even an existing website and go as far as you want with interactive widgets, custom code, and truly open-minded design. Based in Ottawa, PageCloud launched in December 2015.

Presenting on behalf of PageCloud will be Henry Brown, Manager of Customer Acquisition. Henry has spent the past 5 years in Ottawa’s tech startup community. Just over a year old, PageCloud has over 13,000 customers across 100 countries, and has raised $6M in seed funding from investors.

https://pagecloud.com/

You.i TV is equipping the world to build beautiful TV experiences for any screen. They’ve built an interface engine to power the world’s most beautiful multi-screen video applications and assembled a team of developers and designers who push the boundaries of what’s possible in a TV Everywhere experience.

Matthew Nelson leads strategic alliances and channel development at You.i TV. Matthew has helped the company grow at an unprecedented rate and position its software, You.i Engine, as the clear choice to power the TV applications such as shomi and Sony Crackle. He’s also held leadership roles at companies including Wind River, Corel and n-Able Technologies.

http://www.youi.tv/about/

3Dprintler.com finds the best price for 3D prints by comparing prices from the biggest sites that 3D print and ship for you: Shapeways, Scultpeo, i.materialise, and makexyz. 3D printing has never been easier with 275+ materials available including platinum, gold, silver, steel, aluminum, ceramics, paper, nylon, and other plastics.

Tomek Sysak, the communications and social media engineer at 3Dprintler.com will be presenting.

https://www.3dprintler.com/

 

Meet our Panel of Advisors

  • Jonathan Segel leads the global Radio and Mobile Network Innovation group at Nokia. Over 35 years in the high tech industry he has managed the creation of multiple new products and services in a diversity of domains. He has provided direction for startups, done due diligence for start-up acquisitions, and even managed a team in an ‘Entrepreneurial Boot Camp’. Jonathan has numerous patents, and experience across the business, marketing, and innovation spectrum.
  • JP Simbandumwe started his IT career with a “big 5” consultancy firm during which time, he worked on web and web-based applications for clients in New York, Chicago, Washington DC, Montreal and Ottawa. Four years ago, JP co-founded the Ottawa-based consulting firm, Jumping Elephants to specialize in web-usability and application transformation projects.
  • Mahdi Yusuf is the Chief Technology Officer at Gyroscope Innovations where they record and analyze everything about your life. His focus for the past 8 years has been primarily in mobile and web applications at scale, as well as managing and scaling large distributed systems and data pipelines.  He is also the author of many large open source libraries.
  • AND YOU the Audience!

 

When and Where:

This event will take place on Tuesday, January 19th, 6:00 pm in the 1st Floor “Dining Room” at the The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.

UI Developer at Tiree

Position: UI Developer (permanent)
Location: Ottawa, Canada

We currently have a requirement for a UI Developer in a permanent role.

As the UI Developer your main responsibilities will be to develop leading edge, user-centered solutions for our eCommerce clients through both front and back and development expertise. You will be expected to develop new applications and functionality including modifying existing websites, micro-sites, and application sites for B2B and B2C web portals, develop and document functional specifications, convert system requirements into logical program designs, code modules and stable application systems. To achieve this, you will be working in a collaborative environment alongside Project Managers, Business Analysts, Architects, Team Leads and fellow Developers. Your contributions will enable us to deliver world class, innovative, eCommerce solutions to its clients.

The Requirements

·         Bachelor Degree in Computer Science, or Information Technology, Graphic Design or equivalent 
·         Experience in creating HTML, CSS, JavaScript and jQuery
·         2+ years of relevant work experience in web development or similar
·         Verbal and written communication in fluent English
·         Strong skills in time management, critical thinking, problem solving, communication, and superior attention to detail
Your Qualifications
·         Strong Skills implementing UI design using HTML 5, CSS 3, Precompiled CSS – LESS / SCSS, JavaScript, jQuery, Consuming JSON web-services, AJAX.
·         Experience with Responsive Design
·         Good understanding and knowledge in Frameworks like: Twitter Bootstrap and others
·         Experience building JavaScript Libraries/Plugins
·         Understanding/Exposure to Java Server Pages and JSTL or PHP and ASP
·         Basic knowledge of Object Oriented Programming and MVC
·         Basic knowledge of Image Manipulation Tooling like: PHOTOSHOP
·         Experience of Version Control Systems like GIT
·         Knowledge of Issue Tracking Systems like Jira
·         English Language (Fluent)
Preferred:
·         Strong creative and visual design skills including colour theory, typography, layout, user interface design and production techniques
·         Experience with ATG or hybris
·         Experience with eCommerce application development.
How to apply:
Interested candidates may send their resume to…
Kent Blackburn CSP
Managing Director
 
424 Parkdale Avenue, Suite 200
Ottawa, ON K1Y 1H1
T. 613 291 2575

2015-12-08 Lightning Talks

Please join us on Tuesday, December 8th for an “unplugged” version of CapCHI. We’re moving away from our usual format to bring you a more casual night of Lightning Talks as we head into the holiday season.

Date: Tuesday December 8th, 2015
Time: doors open at 6:00 pm; presentation begins at 6:30 pm
Place: The upstairs room at The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

Registration (Free!): We request that you pre-register via Eventbrite, but it is not required to attend: https://www.eventbrite.com/e/capchi-event-lightning-talks-tickets-19598864732

Come for complimentary appetizers during our 6:00pm networking session and our partners at The Fox & Feather will provide attendees with a 10 percent discount on food and non-alcoholic drinks throughout the evening.

What are Lighting Talks?

Lightning Talks are a series of 5 minute presentations from a wide range of professionals and academics in the HCI, UX, and/or Design worlds. The topics are about what interests and excites them outside of their nine to five. Whether it’s about technology, culture, art, or history, there’s someone in our community who has a topic they’re passionate about and we’re going to hear 5 minutes of it. No matter what your interests, we guarantee you’ll come away from this event having learned something new.

Here is our current list of presenters, but there could be some surprise additions:

  • Brett Tackaberry (Technical Director, bv02): Ottawa is a city full of great people doing incredible work. Meeting those people – especially if they’re outside of your field – can be challenging. Brett wants to introduce you to Tech4Good – an initiative bringing together people using technology for social good – and Random Hacks of Kindness – a hackathon for social good. We hope you will be inspired. We hope you will see that your expertise and experience is invaluable and you have a lot to give.
  • Ben Waldman (Creative Director, bv02): A New Definition of ‘Memory’: Did my Parents Drive a Citroën? Our understanding of the human brain is growing in leaps, and while we’re still a decade away from even nailing down the optic process of a mouse, there’s plenty to be excited about — especially for creatives. In a lightning talk that stretches beyond his normal call of duty, bv02 Creative Director Ben Waldman will present some of the interesting finds he’s made in the neuroscience of memory, what it means for creative marketers, and what it has meant to him personally.
  • Ali Arya (Associate Professor of Interactive Multimedia, Carleton University): Marriage changes everything, or how I learned to stop worrying and love kids’ apps! A brief look at my experiences on the subject of family, and my journey from writing bedtime stories with my son to developing an educational app for children.
  • Cornelius Racheriu (Managing Director, Ampli2de and Founder & Co-Chair, CanUX): Wanderlost – As designers, we are on a constant quest for inspiration. However, our daily routines and familiar environment can only inspire us up to a point. Cornelius will make the case for getting lost (mostly) on purpose in an unfamiliar environment while travelling, as an ideal activity that challenges you to break down your own creativity barriers and fuels your imagination.
  • Alasdair Stuart-Bell (Co-Founder, Jumping Elephants): Minecraft: UX HR’s Perfect Tool -This talk by Alasdair Stuart-Bell, father of two avid Minecraft inhabitants, will explore how Minecraft functions as the perfect tool to assess whether UX practitioners are a good fit for your team.
  • Jennifer Fraser (Design Director, Macadamian Technologies): Shaken or stirred: A Study in the Craft of Cocktails – We will take a whirlwind tour through the rise, the fall, and then the resurrection of the craft of cocktails. What led to the celebration and proliferation of this craft, why did it become a lost art and why has it risen again in popularity?
  • Alvaro Vargas (Marketing and UX Design, Government of Canada): What I Learned from A Week on the Camino – These days we are not often put in situations in which we come upon our limits and are given a choice to stop or blow past them. In this brief talk, I will share some of what I learned while walking through northern Spain. 
  • Anna De Medeiros (UX Designer, Electronic Arts): Fake it ’til you bake it – Are we born with our passions, or can passions arise from mastering skills? I’ll share how my love for the culinary arts blossomed out of a need. Drawing on social and cognitive learning theories, I explore how peer-to-peer online learning and related design patterns were critical to my transformation.
  • Vidushi Gupta (VP of Design and Operations, Graduate Students’ Association at Carleton University) – Travel fast, Travel often – At the age of 20, I took to travelling around the world for 3 months. I wandered to places I have never been and spent the night in several different locations. I barely ate two meals a day and slept little. I experimented with my conscience and my principles. I will be drawing out from specific anecdotes and how they inspired me to think, live and breathe design.
  • Luc Lalande (Executive Director, Entrepreneurship Hub at University of Ottawa) – Live biohacking of rotten meat in public spaces; creating living human skins on LEGO minifigures; and growing human tissues inside of apples. If you think this is science gone mad, you will be surprised to learn that the instigator of these projects is not only a scientist, but a self-described artists, hacker, endurance runner and entrepreneur. This talk is about a young scientist who sees no barriers between art and science.
  • AND YOU!!! That’s right, we’ll be opening up the floor for those so inspired as to tell us a story of their own. 

When and Where:

This event will take place on Tuesday, December 8th, 6:00 pm in the upstairs room at the The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.

2015-11-21 INCOSE Conference on Systems Engineering

INCOSE Canada is hosting a day long conference concerning Systems Engineering, and a couple of the presentations will be of significant interest to some members of CAPCHI involved in complex systems development and software developers. This conference will take place at Carleton University on November 21st, and very affordable at $39 early bird admission.

Dr. Barclay Brown of IBM will be presenting aspects of Systems Modelling, using advanced SE Tools, and Dr. Ronald Houde will be presenting work he has done using extensions of UML (Four plus One architecture modelling developed by Dr. Phil Krutchen) in development of an airworthy safety critical flight management system.  This is a first in the industry where a systems modelling tool, based on extensions of IBM’s Rhapsody modelling tool, has been used for a safety of flight certifiable platform.

This Conference on Systems Engineering will be held in Ottawa at Carleton University on Saturday, November 21st, 2015 and over live streaming via Internet to other locations. More info, including the conference agenda , can be found at: http://incosecanada.weebly.com/).

This event is sponsored by INCOSE, and largely from the generous sponsorship and ongoing support of Thales Canada, IBM, NavCan, the NRC and organizations allowing staff to share their achievements.

During the conference there will be two keynote presentations: cyber security and large scale integrated battlefield simulation.  There are subsequently four streams addressing Workforce Development and Learning for the 21st century, System Engineering Modelling for system life cycles, best practices in System Life Cycle Management, and Analysis of Complexity.

These streams will be supported by both longstanding practitioners sharing their experience, and members of the academic and research community presenting their work.  Afterwards there will be a networking session, to permit DND personnel, academia, industry and students to network.

2015-11-17 Innovation in Canada – A Panel Discussion in Celebration of World Usability Day 2015

capchi_wud_2015_innovation_v2_0

In celebration of this year’s theme for World Usability Day, CapCHI presents a panel discussion on innovation!

Date: Tuesday November 17th, 2015
Time: doors open at 6:00 pm; presentation begins at 6:30 pm
Place: The upstairs room at The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

Registration (Free!): We request that you pre-register via Eventbrite, but it is not required to attend: https://www.eventbrite.com/e/capchi-event-innovation-in-canada-a-panel-discussion-in-celebration-of-world-usability-day-2015-tickets-19266455487

What:

Innovation is viewed as a vital ingredient for helping Canada become more productive and positioning us to compete on the world stage. Our economic health relies heavily on and is greatly affected by movements in the prices of natural resources. Faced with recent declining prices for these resources, businesses have had to make tough decisions regarding the allocation of labour and capital. Can innovation help our country become more productive? CapCHI has reached out to a few local experts to explore the topic of innovation and how it can impact our economy.

  • Can innovation in User Experience help both private and public organizations bring better products and/or services to the market and improve Canada’s overall productivity and competitiveness?
  • Are there opportunities to enhance the impact of these products/services?
  • Can Canadian companies scale to bring these products/services on the world market?
  • What are some of the issues/challenges that prevent organizations from innovating?
  • …and what is innovation?

Moderated by Carleton University’s Bruce Tsuji, our panel of experts will try to shed some light onto these questions.

Moderator:

Bruce Tsuji (Teacher, Researcher, and MOOC Master at Carleton University’s Department of Psychology) has a BSc from Trent, an MA from Waterloo and a Ph.D. from Carleton. He has 25 years in user interface design, usability testing, product management, sales, business development, and marketing. Some of the technologies with which he has dealt include telephony, voice applications, voice recognition, wireless, business intelligence, data mining, customer relationship management, and network security. Bruce is a co-inventor on eight US and Canadian patents.

Panel of Experts:

Scott Plewes (VP, UX Design at Macadamian) has worked for almost 25 years in user experience design. After earning a Masters from Queens University, he did UX design for Bell Northern Research and Nortel; before it was even called UX design. He has been a UX consultant since he co-founded Maskery in 2001 and then subsequently joined Macadamian in 2006 when Maskery was acquired. Joining Macadamian, his focus was to find a way to integrate engineering and UX design to find ways to keep UX design a focus on the product all the way into the market, and not just in the design spec.

Alvaro Vargas (Marketing Advisor and User Experience Design, Government of Canada) is a user experience (UX) designer, working for the Government of Canada as a UX designer on internet and intranet communications projects.  His approach to UX comes from three disciplines: advertising, graphic design, and anthropology. The connecting principle between them is a genuine interest in people, and the interfaces of people-to-people, people-to-technology, and people-to-processes. He sees UX as an outcome, not a process.

Shaun Illingworth (Partner, Managing Director at Akendi): Ensuring research is relevant and actionable is what drives Shaun day-to-day.  With over 17 years of experience in both enterprise and startup technology companies, Shaun is an experienced business strategist, creative thinker and market research executive with a rare focus on user-centered design and its resulting business value.  Shaun began his career in Boston as a product and market research consultant; he holds a Ph.D. in experimental psychology from Northeastern University and is a professional moderator and workshop facilitator.

Tim Moore (Consultant at Ergosum Ltd.) has had an eclectic career centered on human factor engineering.  Starting in 1970, he worked for 6 years in one of the first research groups on human computer interaction.  He then worked for 5 years for one of the first consumer product ergonomic research groups and was the sole user interface and ergonomics consultant for L.M.Ericsson, the Swedish telecommunications company more recently associated with Sony.  He obtained a PhD for a project to design a new International telephone exchange for Ericsson.

When and Where:

This event will take place on Tuesday, November 17th, 6:00 pm in the upstairs room at the The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

There will be free appetizers and our partners at The Fox & Feather will provide attendees with a 10 percent discount on food and non-alcoholic drinks.

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.

2015-10-20 Success, Failure, Disaster: Cisco Measures Tasks

Following up on our hugely successful kick-off event, IoT613, CapCHI returns on Tuesday, October 20th to our regular “Home Base” at The Fox & Feather on Elgin Street. Mike Atyeo of Neo Insight will take us through some interesting lessons learned from his time spent with Cisco.

As usual, doors open for complimentary appetizers and networking opportunities at 6:00pm, with the presentation beginning at 6:30. We invite you stay after the presentation for more great food, drink, and networking. As always, our partners at The Fox & Feather will be providing our attendees with 10 percent off food and non-alcoholic drinks.

Date: Tuesday October 20th, 2015
Time: doors open at 6:00 pm; presentation begins at 6:30 pm
Place: The upstairs room at The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

Registration (Free!): We request that you pre-register via Eventbrite, but it is not required to attend: https://www.eventbrite.com/e/capchi-event-success-failure-disaster-cisco-measures-tasks-tickets-18827110394

Presentation Synopsis:

Cisco is a top player in the complex, rapidly-changing and ultra-competitive telecoms industry. Cisco’s website content and applications must reflect not only a large and evolving portfolio of products and services, but also the changing needs and growing expectations of customers, potential customers, partners and the marketplace.

In recent years, Cisco has partnered with Gerry McGovern, Neo Insight and others to develop a multi-pronged strategic approach to improve the User Experience by helping customers complete pre- and post-sales tasks for thousands of products. The research reveals opportunities for improvement through quantitative and qualitative analysis of target audiences’ task performance.

In this session, Mike will describe key elements of Cisco’s UX benchmarking strategy that can be applied in any industry or organization:

  • How the Cisco UX benchmarking program fits into a broader strategic initiative
  • The types of systemic challenges that are identified by this type of testing
  • How Cisco addresses those issues strategically

Speaker Bio:

Following his degree in Psychology, Mike spent 10 years in retail and financial systems. Then, during his Master’s in Computer Science at Imperial College, London (U.K.), he noticed an impoverished but life-changing section of books on a shelf in the Engineering library. It was labelled ‘Human Factors’. “Aha! The Psychology of Computers!” He was hooked.

Many years later, Mike Atyeo is co-founder and President of Neo Insight, a User Experience agency based in Ottawa, Canada. At Neo Insight, Mike has led and participated in more than 100 User Experience (UX) projects for clients in High-Tech, Industry, Higher Education and Government.

When and Where:

This event will take place on Tuesday, October 20th, 6:00 pm in the upstairs room at the The Fox & Feather Pub and Grill, located at 283 Elgin St, Ottawa, ON, Canada (foxandfeather.ca).

There will be free appetizers and our partners at The Fox & Feather will provide attendees with a 10 percent discount on food and non-alcoholic drinks.

CapCHI (www.capchi.org) is a social and professional society of people who work as user interface designers, researchers, educators, software developers, web designers, graphic designers and human factors engineers in and around Canada’s National Capital Region. Founded in 1991, CapCHI’s goal is to bring together local professionals interested in how humans and computers interact, in a relaxed and informal atmosphere.